Dear clients of the center, pay attention to the following items - Imam Reza Medical Research and Training hospital

Dear clients of the center, pay attention to the following items:

.When admitting your patient, be sure to deliver a copy of your ID card and national card and the original insurance booklet to the relevant department
Before or immediately after hospitalization, determine the patient's insurance status and if they do not have insurance, they should immediately refer to the hospital's public insurance unit to solve the problem.
Refuse to pay any cash to the hospital staff and all payments of this center will be only through the cash desk or deposit to the hospital account in the Bank Melli located in the center.
Patients with supplementary insurance are required to obtain a referral letter from the relevant supplementary insurance before or immediately after admission, and patients with Dana and Iran supplementary insurance apply from the admission unit.
The patient must wear hospital clothing during hospitalization. Wearing clothes and having a card are also mandatory for dear caregivers.
Separate all personal, precious, jewelry and valuables from patients when they are admitted and take them out of the hospital with you, because the hospital will not take any responsibility in case of loss.
The patients' locker room is located in the basement next to the elevators.
To prevent disruption of hospital affairs, be very careful not to drive a car inside the hospital except when transferring your patient.
Visiting days are even days and Fridays in the normal wards from 2.30-4 pm and in the ICUs from 3.30-4 pm.
Patients are usually discharged at 1 pm.
It is forbidden to take flowers and natural plants in infectious diseases unit, kidney transplants unit and ICUs, and this is only possible through the relevant observation hall.
The hospital self-service is located in the basement floor. During food service hours, caregivers can prepare and consume food by presenting a receipt from the box by presenting a card.
It is necessary to pay attention to the recommendations of the security personnel of the center.
Smoking is prohibited in all indoor areas of the hospital.
Avoid excessive crowding and noise in all areas of the hospital, especially wards.
Due to the work shift in the morning is busy and the need to speed up the medical affairs, it is necessary for the companions to leave the wards from 7-14 o'clock and follow up their patients' affairs through internal telephones.
Avoid bringing children under the age of 8 into the hospital.
There is a prayer hall on each floor. The central prayer hall is located on the ground floor in front of Bank Melli branch.
Observe Islamic rules.
If you have any suggestions or criticisms and complaints, you can send as writing form in existing boxes, which have been assigned to the appropriate place for this purpose.
If you have any complaints, you can do in one of the ways

Phone number 0098-33367373
Complaints boxes located in the entrance halls of the hospital
Go to the grievance office located in the nursing office located on the ground floor and next to the hospital elevators.

Imam Reza General Hospital

Tabriz University of Medical Sciences